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Connection Problem with SAP LogonHelp

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Hi IdM Experts,

 

I have a problem with the new IdM's SAP LogonHelp.

The Tool was implemented as documentation available on SAP website, but when I input the user's login and click to go to the next screen, on LogonHelp I receive the follow message:

 

 

"Could Not Connect to the IDM Server"

 

 

I check all connection between Client and Server and the Client can reach sucessfully the IdM Server on HTTPS port.

I install a Network Sniffer on my Server and I can see the packeds flowing well.

 

 

Below the TraceFile..

 

=========================================================================================================

<?xml version="1.0" encoding="utf-8"?>

<?xml-stylesheet type="text/xsl" href="sectrace.xsl"?>

<LogFile>

<logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::~CSapLowCredential()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111407.601</time><lvl>3</lvl><msg>  delete m_pRegAccess</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::~CSapLowCredential()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111407.601</time><lvl>3</lvl><msg>  delete m_pResourceHandler</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>  EnumerateProviders()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>  SetUsageScenario()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>  EnumerateCredentialWorkflow(TRUE)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::CSapLowCrpIdmCred</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>      InitGlobalConfig()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>      GetNumberOfQuestionPerPage()=3</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>      GetSapLowIdmServerUrl()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::UnAdvise</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg>  EnumerateCredentials()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetCredential()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg>      m_pWorkFlow-&gt;Advise()</msg></logentry><logentry><app>LogonUI</app><mod>SetInitialize</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg>  m_pWorkFlow-&gt;Start()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Start</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg>    CreateThread(&amp;Workflow)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg>  WaitForWorkFlow()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111409.676</time><lvl>3</lvl><msg>  Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111409.676</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111412.110</time><lvl>3</lvl><msg>    GetQuestionList()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111412.110</time><lvl>3</lvl><msg>      P–  </msg></logentry><logentry><app>LogonUI</app><mod>CWinHttpHelper::SendRequest</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>1</lvl><msg>      Error 12175 has occurred.

</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>      The retrieving of the sequrity questions for user 'glima' returned empty response or the execution of one of the methods - CWinHttpHelper::SendRequest or CLowCommon::ConvertAsciiToUnicode returned error.</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>    GetQuestionList() = S_FALSE</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>  Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetDeselected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>  m_pWorkFlow-&gt;Stop()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>    m_pCallback-&gt;CB_ReleaseGUI()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>    WaitForSingleObject()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111429.317</time><lvl>3</lvl><msg>  SetEvent()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>    CloseHandle(m_hExitEvent)</msg></logentry></LogFile>

 

=========================================================================================================

 

Has anyone sucessfully implemented this New LogonHelp tool?

 

 

Thanks...


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